Transfer Payment

Menu Path:  From Billing & Receipts, select Miscellaneous Billing, select Customers, then select Customer Information.

There are three steps to transfer a payment from one customer to another after you access the customer record:

1. Select the receipt to transfer.
2. Select the customer to receive the transfer.
3. Transfer the receipt.

The transfer creates an unapplied credit for the customer receiving the payment. That credit can be applied to the customer. For details, refer to Apply Credit.

Transfer a Payment

1. Enter criteria identifying the records, then click Find. To run an advanced search, click Advanced.
2. Select the desired record, then click Actions on the action bar. Choose Payment Adjustment.
3. Select the desired receipt, then click Actions on the action bar. Choose Transfer.
4. In the Transfer Data section, enter From Comments and change the Transfer Date as needed.
5. In the Transfer To section, enter the Customer Number and To Comments, then click OK to create an unapplied credit for this customer.
6. On the Applied Credits page Header section, enter comments if needed, then click OK.
7. Enter the Applied Credit Amount.
8. Click OK and enter amounts in the Amount Applied column to be paid on each invoice. If needed, click Auto Apply to distribute payments automatically.
9. Click Post Payment Adjustment to record the adjustment. If the customer has balances due and the Apply Transfer field is blank on the Transfer Receipt page. If the customer has no balance due, the credit remains unapplied.