Help Configuration

Use this option to configure a Frequently Asked Questions (FAQ) guide to assist applicants in using your Recruitment Portal. The information entered on this page will appear on the Portal's Help page.

The Help Configuration page allows you to divide the help questions and their answers into Categories and Sub-Categories.

Menu Path

From the System Administration menu, select Administration. From the Recruitment Portal Configuration menu, select Help Configuration.

Set Up the Help Configuration

1. On the Help Configuration page, click the Add icon next to Add Category to display a text field for naming the category and display the Add Question to Category and Add Sub-Category options
   When you access the page for the first time, Add Category will be the only option.

2. Enter the category's name in the text filed, and then press <Tab> to close it.

3. Click the Add Icon next to Add Question to Category to display a text field for entering a question and a text box for providing the answer.

4. In the text field, enter the question, press <Tab>, and then enter the answer in the text box.
   The applicant will be able to view the question on the Help page and then click + to display its answer.

5. To add another question and answer, repeat previous steps.

6. Click the Add icon next to Add Sub-Category to create a sub-category.
   Sub-categories will display under the category on the applicant's Help page.

7. Click the Add icon next to Add Question to Sub-Category to display a text field for entering a question and a text box for providing the answer.

8. In the text field, enter the sub-category's question, press <Tab>, and then enter the answer in the text box.

9. Continue to add to the Help Configuration by repeating the necessary steps.

10. Click Save.

Edit the Help Configuration

1. On the Help Configuration page, expand and collapse a Category, Sub-Category, or Question as needed.

2. Click the Pencil icon to access the required text field or text box, and then enter your changes.

3. Click Save.

Delete Items in the Help Configuration

1. On the Help Configuration page, expand and collapse a Category, Sub-Category, or Question as needed.

2. Click the Delete icon for an item you want to delete.

3. In the confirmation dialog, click OK.

4. Repeat these steps to delete additional items as needed.

   • If you delete a category, all questions and sub-categories under the category will be deleted.

   • If you delete a sub-category, all questions under that sub-category will be deleted.

   • You can also delete individual questions under a Category or Sub-Category.