February 2024 Escalation Release - 20.11.67.2 (February 14)

EFIN-114333

EFIN-113836

EFIN-113466

Installer Created Duplicate Windows Services Which Prevented Dynamic Leave Requests from Being Processed

This issue only impact customers who are using Dynamic Workflow Leave Requests. When the following releases were installed: 20.11.66 and 20.11.67, duplicate Windows services were created with the same name. Some of these created services are attached to different profiles and some of them are not attached to any profile. Windows services names should not be duplicated because this will sometimes prevent the system from identifying the correct service to use. When multiple profiles use the same Windows services, the same services need to be attached to all profiles, instead of different services with same name. Because multiple services with the same name were attached to different profiles, Dynamic Leave Request workflows were not always routing to workflow successfully.

In this release, the 20.11 installer was corrected so they will not create duplicate Windows services. This will prevent the issue going forward but some clean up is required.

Cloud customers: PowerSchool has removed duplicate Windows services and will install the 20.11.67.2 release.

On-Premise customers: PowerSchool will assist you with removing the duplicate Windows services. This must be completed prior to installing the 20.11.67.2 release. If you experienced this issue and do not have a Support case yet, please create one so that we can assist you.

All districts (both Cloud and on-premise) who experienced the issue with Dynamic Leave Requests need to restart each failed leave request. The following steps need to be performed:

1. Navigate to Workflow Administration Screen: From System Administration, select Workflow, then Workflow Administration

2. Click the Instance ID link of each failed leave request to go to the detail page of the leave request workflow.

3. Click the Resume icon on the top left corner of the workflow details page to restart the workflow for that leave request.

4. Repeat for each of the failed leave requests.

EFIN-114096

Integration: SmartFind Express (SFE) Restricted the Creation of Duplicate Vacancy Records in PowerSchool ERP

In Human Resources, on the Attendance, Substitute Information page, previously, when Vacancy data in an active state was sent from SFE to PowerSchool ERP or eFinancePlus, it would display as a Pending record. After it was updated, it added a new record in the system, which led to duplication of the record. Now when the vacancy data is sent from SFE, it updates the existing record if one exists. It does not create duplicate vacancy records.