Troubleshooting
This section covers topics to help users and administrators troubleshoot the PowerSchool ERP Employee App.
Can the District Have a Phased Rollout for the App?
No. After your district has completed the setup requirements for the PowerSchool ERP Employee App, there is no way to roll out the app to a limited group of users. Anyone can download the PowerSchool ERP Employee App from the app stores. A person with access to Employee Access Center will be able to access the app as your district has configured it. To use the app, the person simply needs to find your district by name or a location that is within 100 miles of your district and enter the proper login credentials.
Why Doesn't My Search Return the District?
The app uses the following rules when searching for a district:
- Your device has location services/GPS enabled.
- You should enter at least 3 characters of the unique text in the district's name.
- When searching by zip code or GPS location, the search returns only districts within a 100 mile radius of that location. Make sure the search location is not 101 or more miles from the GPS coordinates entered for your district in the District Discovery Tool.
What Do I Need to Do if I Forget my Password?
You can tap the Forgot Password? link on the Login screen to reset your password. You will be required to enter your User ID and date of birth. This will also update your password for EAC.
If your district is using Active Directory, you will not be able to update your password from the PowerSchool ERP Employee App. If you tap the Forgot Password? link, a district-configured message will display.
Why Do I Have to Enter my User ID Every Time?
Unless you choose to save your user ID, you need to enter your user ID and password every time you log in. To save your user ID on the Login screen, turn the Remember Me toggle on. You will have to enter your password every time.
How Do I Switch to a Different District?
The PowerSchool ERP Employee App remembers the district that you last logged into so it is not necessary to search for the district when the app is opened. Typically, there is no need to switch the district. But, the Login screen includes a Select New District button to allow you to search for another district. If currently logged in, then you need to log out to display the Login screen.
Can I Prevent Having My Information In the Employee Directory?
If your district configuration allows, you can control the information that displays in the Employee Directory through the Profile screen. In the Contact Information section, you can set Listed in Employee Directory toggles for Home Email, Home Phone, and Cell Phone. Only the fields with this toggle On will display in the Employee Directory. These are set to Off by default and will not show in the Employee Directory.
Why Do I See a Changes Pending Message on my Profile?
When you submit demographic changes, your district must approve them through Effective Date Changes. Until they are approved and merged with your employee record, the PowerSchool ERP Employee App will display a message indicating there are changes pending. The message will remain until the changes are approved, but you will see the changes reflected on the Profile screen upon submission.
How Do I Control which Notifications I Receive?
If your district has Notifications enabled, you will see any PLUS360 Notifications you normally would see within the PowerSchool ERP software or that are emailed to you.
You can adjust what notifications you receive on the Notifications Subscriptions page. This will affect your notifications in the Employee Mobile app, as well as in PowerSchool ERP.
How Do I Display Leave Requests that I Have Submitted?
Once you have submitted a leave request, it will display in the Pending Leave section of the Leave Bank screen. When a user submits a leave request, it will have a status of Open. When it is fully approved, it will have a status of Approved.
Pending leave requests that are Approved, Need Correction, or Open will display on the Leave Calendar. Denied requests will not display on the Leave Calendar.
Can I Cancel a Pending Leave Request?
Depending on the district's configuration for leave requests, you can cancel certain types of pending leave requests from the Pending Leave screen. To cancel a request, it must:
- Have a leave type of Approved, Needs Correction, or Open.
- Be within the range for cancellation set by your district.
The App is Frozen or Something Went Wrong. How Do I Stop It?
If the app is frozen, force it to close. Refer to the device's user guide for information on how to force apps to close.
For details, refer to the procedures for commonly used devices below.
iOS 8 or 9
Hold down the Sleep/Wake button until the red slider appears. Then hold down the Home button until the app closes.
or
Press the Home button to display the Home screen. Double-tap the Home button to display the app previews in the multi-tasking bar. Press and hold the app you want to close. Swipe upward.
Android Devices
Display the device's Application Manager. Swipe through the list of apps and tap PowerSchool ERP Employee App. Tap Force Stop. At the prompt, tap OK.
The next time you open the app, you'll be starting with a fresh session.