Using Mobile Connector Admin

This section covers topics to help you use the Mobile Connector Admin to manage the PowerSchool ERP Employee App for your staff.

Can I test the connection to the PowerSchool ERP database?

The Mobile Connector Admin tool provides the ability to ping the PowerSchool ERP database so you can test the connection from the connector service URL to the PowerSchool ERP database URL.

1. Open Mobile Connector Admin.
2. On the District List page, click Ping for your district.
3. A window displays. Click OK to close the window.

How do I see who is logged into an app?

The Mobile Connector Admin tool includes a Session Files page to enable you to see the login ID, device IP address, session start time, session expiration time, and current status for every session initiated from the app. Additionally, you can disconnect a session from this page.

1. Open Mobile Connector Admin.
2. From the Mobile Connector menu, select Session Files.
3. If you want to search for a user or change the date range, enter your filter in the Search, Start Date, and End Date fields, and then click Search.
4. To view the log files generated for a session, double click the session's row. The Log Files page displays and the search is filtered to the selected session. Your configuration determines if the system is logging only errors or errors and requests.
5. To view the detail for a log file, double click its row. Use the right and left arrow buttons on the bottom of the View Record window to navigate through logs. When you are done reviewing logs, click Close.

Where are errors for the apps logged?

The app errors are logged to the Connector database. Use the Mobile Connector Admin tool to view the log files. Your configuration record determines if the system is logging errors or requests and errors.

1. Open Mobile Connector Admin.
2. From the Mobile Connector menu, select Log Files.
3. If you want to search for text that is in an error message or change the date range, enter your filter in the Search, Start Date, and End Date fields, and then click Search.
4. To view the detail for a log file, double click its row. Use the right and left arrow buttons on the bottom of the View Record window to navigate through logs. When you are done reviewing logs, click Close.

How can the timeout period be changed?

The timeout period for authentication tokens is specified in the Mobile Connector Admin tool. A user's authentication token will expire after the specified amount of time has elapsed since the last time the user retrieved or saved data to the database. The app will not close, but data will not be refreshed. The user will need to log in again if the user tries to complete an action that requires data from the database.

1. Open Mobile Connector Admin.
2. On the District List page, click Edit for your district.
3. On the Edit Configuration window, enter the timeout minutes you want to use in the Session Timeout (Minutes) field.
4. Click Save.

Is there a way to disconnect a user's session?

You can disconnect a user's session from the Mobile Connector Admin tool. If you disconnect a session, the user will be prompted to enter their credentials the next time the user attempts to retrieve data from the database.

1. Open Mobile Connector Admin.
2. From the Mobile Connector menu, select Session Files.
3. Click Disconnect for the user's session you want to disconnect.