Use the Advanced Workflow Tracking and Recovery page to identify when advanced workflow requests have failed to process as expected through the advanced workflow process. The Retry action restarts the advanced workflow process for selected requests from the submit trigger.
Menu Path
From the System Administration menu, select Workflow. From the Advanced Workflow menu, select Advanced Workflow Tracking and Recovery.
Advanced Workflow Tracking and Recovery Page
The Advanced Workflow Tracking and Recovery page lists requests with the most current record first. You can retry an individual request or select multiple requests on a page. The bulk retry applies to the current tab page and processes up to 10 records. To send additional records, navigate to the next tab page as needed.
Requests are removed from the list when you use the Retry process. If an issue persists, the request reappears in the list. If no retry action is taken on a request within 14 days, the request will expire. Please ensure the requester is informed to resubmit the request.
Workflow Errors
The Workflow Errors tab identifies requests that have become stuck.
Fields and Descriptions
|
Field |
Description |
|---|---|
|
Select |
Checkbox to select an individual request to retry Select the checkbox in the column header list to select all requests on the tab page. A maximum of 10 requests can be selected at one time. |
|
Status |
Indicates Error vs Expired.
|
|
Workflow |
Identifies the workflow type for the request. Request types:
|
|
Request ID |
Identifies the specific request For example, a purchase order number or requisition number |
|
Requester |
The user who submitted the request for processing |
|
Creation Date |
Date the request was submitted and the workflow was triggered |
|
Error Date |
Indicates the date the error occured. |
|
Error Message |
Indicates the issue with the request. |
|
Retry |
Retries an individual request Bulk Retry appears in the header if you select multiple requests. |
|
Filter |
Options to refine the request list |